Booking Guidelines & Cancellation Policy
Booking Guidelines
1. Check-in & Check-out Times
| Check-in Time | Check-out Time | |
| Hometel | 4:00 PM – 11:00 PM | Before 11:00 AM |
| Hotel | 3:00 PM – 11:00 PM | Before 11:00 AM |
2. Minimum Stay
① A minimum of 2 nights is required for DoMo Hometels. A cleaning fee will be charged for single-night stays. See the listing page or contact Line@ support.
3. Cleaning & Amenities
① No daily cleaning or amenity replenishment is provided during the stay.
4. Child Policy
① Children aged 9 and above require a bed and will be charged as adults.
② Children aged 0–8 may stay free of charge. If bedding is needed, the full adult rate applies.
5. Arrival Time & Luggage Storage
① Please inform us of your arrival time. Contact us in advance for early check-in or late check-out.
② Free same-day luggage storage is available at DOMO HOTEL (5–8 minutes walk).
③ Overnight luggage storage costs JPY ¥800 per item per day.
6. House Rules
① No smoking in rooms or on balconies.。
② Do not wear outdoor shoes inside the premises.
③ Passport copy is required at check-in per Japanese law.
④ No parties or loud noises allowed in the rooms.
7. Early Check-in & Late Check-out
① Please consult us in advance; requests are subject to room availability.
※ Early check-in: JPY ¥2,000/hour
※ Late check-out: JPY ¥3,000/hour
※ See the Accommodation Agreement for details.
Cancellation Policy
Once payment for the reservation has been completed, the Facility (including all affiliated properties under its operation) will secure the reserved room for the Guest and suspend further sales of that room. If the guest cancels the entire or partial reservation due to personal reasons, a handling fee of at least 15% of the accommodation fee will be charged.
1. Completion of the reservation is deemed as the Guest’s agreement to this Cancellation Policy. Even a change of stay dates is subject to cancellation fees; Guests are advised to fully understand and agree to these terms before booking.
2. Cancellation fees shall be calculated based on the timing of cancellation as follows:
| Cancellation Period | Cancellation Fee Rate |
| From booking date up to 90 days before check-in | 15% of accommodation fee |
| From booking date up to 30 days before check-in | 50% of accommodation fee |
| From booking date up to 14 days before check-in | 70% of accommodation fee |
| From booking date up to 7 days before check-in | 100% of accommodation fee |
※ Postponement of Stay: If a flight is canceled due to natural disasters or other force majeure circumstances, the Guest may submit relevant documentation to request a postponement. Upon confirmation, the Facility will retain the accommodation fee for three months, during which the Guest may reschedule their stay.
Definition of Weekday, Weekend, and Peak Seasons
※ Please refer to the High-Season Calendar for details.
