EN
Minpaku Q＆A
Ⅰ. Booking & Check-in
Please book through our official website. All bookings must be created using ATM payment. After completing your reservation, contact our LINE@ with your booking number.
● For bank transfer payments, please follow the account details provided after booking.
● For credit card payments, please contact LINE@ to receive a payment link.
Reservations are currently available up to 6 months in advance.
The minimum stay at DoMo properties is 2 nights. A 1-night stay will incur an additional cleaning fee (except DoMo Yilan). Please refer to each property page for details.
Children aged 9 and above require their own bed. Please select a room that matches the number of guests or allows extra futon bedding.
All online payments are processed in Taiwan Dollars (TWD).
Yes, we offer entire house rental properties in Tokyo. Please refer to our official website for details.
DoMo uses a self check-in system. According to Japanese regulations, all guests must submit passport information before arrival.
After verification, we will provide the room number and key box code one day before check-in.
Please check all belongings, lock the door, and return the key to the key box.
Check-in is from 4:00 PM, and check-out is by 11:00 AM.
Please contact us at least one day in advance.
Subject to availability, a maximum of 2 hours early check-in or late check-out may be arranged with an additional fee.
Self check-in is available, so you may check in anytime after 4:00 PM.
A check-in guide and our Tokyo LINE customer service account will be provided before arrival.
※ Support hours are from 7:00 AM to 11:00 PM.
Ⅱ. Cancellation & Refund Policy
Once payment for the reservation has been completed, the Facility (including all affiliated properties under its operation) will secure the reserved room for the Guest and suspend further sales of that room.
If the Guest cancels the entire reservation for personal reasons (partial cancellations are not accepted), a handling fee of 15% of the total accommodation fee will be charged.
Completion of the reservation is deemed as the Guest’s agreement to this Cancellation Policy. Even a change of stay dates is subject to cancellation fees; Guests are advised to fully understand and agree to these terms before booking.
Cancellation fees shall be calculated based on the timing of cancellation as follows:
| Cancellation Period | Cancellation Fee Rate |
| From booking date up to 90 days before check-in | 15% of accommodation fee |
| From booking date up to 30 days before check-in | 50% of accommodation fee |
| From booking date up to 14 days before check-in | 70% of accommodation fee |
| From booking date up to 7 days before check-in | 100% of accommodation fee |
※ Postponement of Stay: If a flight is canceled due to natural disasters or other force majeure circumstances, the Guest may submit relevant documentation to request a postponement. Upon confirmation, the Facility will retain the accommodation fee for three months, during which the Guest may reschedule their stay.
Ⅲ. Room Facilities
Yes, all buildings are equipped with elevators (except DoMo Yilan).
Each room is provided with one key only. A replacement fee will be charged for lost keys. Please store the key in the key box when going out.
Yes, all rooms are equipped with free Wi-Fi. Password details are available in the in-room guide.
Yes, all rooms include a kitchen with cookware, tableware, and dishwashing supplies. Seasonings are not provided.
Yes, all bathrooms are designed with separate wet and dry areas.
Yes, all rooms are equipped with washlet toilets.
Shampoo, body soap, toothbrush, and toothpaste are provided. Conditioner is not included. (Items may vary depending on the booking plan.)
Yes, all rooms include a washing machine and detergent. There is no dryer. Guests may use bathroom drying or indoor drying methods.
A lint roller and sufficient hangers are provided in each room.
No bottled water is provided. Guests may boil tap water using the kettle or purchase bottled water at nearby stores.
All rooms have windows, but balcony access is restricted for safety reasons.
Yes, sheets, blankets, and pillows are provided and stored in the closet.
Extra bedding is provided in the form of Japanese futon sets.
Ⅳ. Services & Surroundings
Luggage storage is available at DOMO HOTEL regardless of your accommodation building (Tokyo only).
Please provide your reservation name. No ID is required. (Parcel delivery is not accepted.)
● Same-day storage is free of charge. Overnight storage costs 800 JPY per item per day.
● Items not collected during business hours will be available the next day with additional fees.
We partner with Airporter and provide luggage delivery service from DOMO HOTEL to the airport only (Tokyo only).
● Regardless of your accommodation building, please complete the luggage delivery procedure at DOMO HOTEL.
● For details and reservations, please refer to the Airporter official website.
No cleaning or amenity replacement service is provided during your stay. Guests may use the in-room washing machine.
Each property has a designated garbage area. Please contact staff for details.
Large items such as suitcases or strollers are subject to a disposal fee starting from 1,500 JPY per item.
No breakfast service is provided. Guests may use the in-room kitchen or visit nearby restaurants.
Yes, convenience stores and supermarkets are within a 5-minute walking distance.
We recommend using Google Maps, Tabelog, or DoMo official social media for recommendations.
We do not provide restaurant reservation services.
Guests are welcome to make reservations directly through platforms such as Tabelog.
No on-site parking is available. Please use nearby paid parking facilities (except DoMo Yilan).
We do not provide taxi arrangement services. Please use street taxis or ride-hailing apps such as Uber.
We do not accept parcel or courier deliveries.
Pets are not allowed in any of our properties.
All rooms and balconies are strictly non-smoking.
摩境網路科技股份有限公司
Responsible Person：李奇嶽
Stock Code：7622
Address：台北市松山區民權東路三段142號9樓905室
Tel：(+886) 02-2546-0280
Customer Service Email：rsvn@domogroups.com
Business Cooperation：marketing@domogroups.com
DOMO株式会社(JP)
Minpaku Registration No.：M130005793
Minpaku Management License No.：F00772
分享旅行社股份有限公司(TW)
Travel License No.：Jiaoguanjia 6749
Quality Assurance Association No.：Bei 1504
Copyright © 2026 DoMo INTERNATIONAL CO., LTD. All rights reserved.