Accommodation Agreement
Scope of Application
Article 1
1. The accommodation contract and any related agreements concluded between the Facility (defined as the accommodation property operated by the Company, including all affiliated inns and guesthouses) and the Guest (including those who book through travel agencies or other online booking platforms) shall be governed by these Terms and Conditions. Any matters not stipulated herein shall be handled in accordance with applicable local laws and generally accepted practices of the lodging industry.
2. The Facility may, within the limits of applicable laws and customary practices, enter into a separate agreement with the Guest. In such case, the provisions of said agreement shall prevail over these Terms and Conditions, provided it is legally valid.
3. A room reservation shall be deemed to indicate that the Guest has read and agreed to all provisions of these Terms and Conditions.
Application for Accommodation Contract
Article 2
1. Any person wishing to apply for accommodation at the Facility shall provide the following information:
(1) Guest’s full name
(2) Date of stay and estimated time of arrival
(3) Reachable mobile phone number and email address
(4) Any other information deemed necessary by the Facility
2. If the stay is extended beyond the originally reserved dates, the Facility shall treat such extension as a new reservation.
Conclusion of Accommodation Contract
Article 3
1. The accommodation contract shall be deemed concluded once the Facility accepts the reservation request. However, if it can be demonstrated that the Facility did not in fact accept the request, the contract shall not be considered valid.
2. After the contract is concluded, the Guest must pay the full accommodation fee (including cleaning fees and additional service charges) within the specified deadline.
3. The person making the reservation must have full legal capacity to act. Otherwise, the consent of a legal guardian is required. If a reservation is made on behalf of another person, it shall be deemed that proper authorization has been obtained, and the booking party shall bear joint liability with the represented party.
4. In cases where Article 7 (Guest Cancellation) or Article 14 (Compensation) applies, any paid accommodation fees shall first be applied toward penalties and compensation. Any remaining balance shall be refunded at the time of settlement pursuant to Article 13.
5. If the Guest fails to make payment within the deadline stipulated in Paragraph 2, the contract shall be deemed null and void.
6. The Facility considers guests aged 9 years and above as bed-occupying guests. Children aged 0 to 8 years may stay free of charge. However, if separate bedding is requested, the full adult accommodation fee will be charged.
Agreement on Exemption from Advance Payment
Article 4
1. Pursuant to Article 3, Paragraph 2, Guests are generally required to pay the accommodation fees within the specified deadline. However, the Facility may, based on individual circumstances, enter into a separate agreement with the Guest to waive the advance payment obligation.
2. If, at the time of reservation, the Facility neither requires advance payment nor specifies a payment deadline, it shall be deemed that both parties have established an “Agreement on Exemption from Advance Payment” as stipulated in this Article.
Cancellation Policy
Article 5
Once payment for the reservation has been completed, the Facility (including all affiliated properties under its operation) will secure the reserved room for the Guest and suspend further sales of that room. If the Guest cancels the entire reservation for personal reasons (partial cancellations are not accepted), a handling fee of 15% of the total accommodation fee will be charged.
1. Completion of the reservation is deemed as the Guest’s agreement to this Cancellation Policy. Even a change of stay dates is subject to cancellation fees; Guests are advised to fully understand and agree to these terms before booking.
2. Cancellation fees shall be calculated based on the timing of cancellation as follows:
| Cancellation Period | Cancellation Fee Rate |
| From booking date up to 90 days before check-in | 15% of accommodation fee |
| From booking date up to 30 days before check-in | 50% of accommodation fee |
| From booking date up to 14 days before check-in | 70% of accommodation fee |
| From booking date up to 7 days before check-in | 100% of accommodation fee |
※ Postponement of Stay: If a flight is canceled due to natural disasters or other force majeure circumstances, the Guest may submit relevant documentation to request a postponement. Upon confirmation, the Facility will retain the accommodation fee for three months, during which the Guest may reschedule their stay.
Circumstances for Refusal of Accommodation Contract
Article 6
1. The Facility may refuse to conclude an accommodation contract under any of the following circumstances:
(1) The reservation request does not comply with these Terms and Conditions.
(2) There are no available rooms at the time of reservation.
(3) The Guest’s behavior may be unlawful or contrary to public order and good morals.
(4) The Guest is, or is suspected to be, suffering from an infectious disease.
(5) The Guest makes requests exceeding a reasonable scope of accommodation services.
(6) Services cannot be provided due to natural disasters, facility malfunctions, or other force majeure events.
(7) The Guest is intoxicated, behaves violently, or causes disturbance to others.
(8) The Guest is deemed to be a member, affiliate, or associate of organized crime groups.
(9) Any other circumstances that may impede the normal operation of the Facility.
Guest’s Right to Cancel the Accommodation Contract
Article 7
1. The Guest may request to cancel the accommodation contract with the Facility.
2. If the cancellation (in whole or in part) is due to personal reasons, the Guest shall pay the applicable handling fee and penalty in accordance with Article 5 (Cancellation Policy). However, if an “Agreement on Exemption from Advance Payment” under Article 4 applies and the Facility has informed the Guest of their responsibility, such fees may be charged accordingly. The same applies to reservations made with accommodation vouchers.
3. If the Guest does not arrive by 20:00 on the check-in date and has not contacted the Facility via email, LINE, or telephone, the Facility may treat the reservation as voluntarily canceled by the Guest, and the subsequent process shall follow Paragraph 2 of this Article.
4. If discomfort during the stay arises due to the Guest’s personal religious beliefs, cultural background, customs, personal sensitivities, or other factors beyond the Facility’s control or reasonable foresight, such cases shall not be considered service defects, and room changes or refunds cannot be processed. However, if there are issues with room equipment, hygiene, or safety, the Facility will take appropriate action in accordance with relevant laws and regulations.
Facility’s Right to Cancel the Accommodation Contract
Article 8
1. The Facility may cancel the accommodation contract under any of the following circumstances:
(1) The Guest engages in, or is reasonably suspected of engaging in, conduct that violates laws, public order, good morals, or the Facility’s rules of use.
(2) The Guest is confirmed or suspected to have an infectious disease.
(3) The Guest engages in violent behavior, threats, or makes unreasonable demands.
(4) The Facility is unable to provide services due to natural disasters, accidents, facility malfunctions, or other force majeure events.
(5) The Guest is intoxicated, under the influence of drugs, or behaves in a way that disturbs other guests.
(6) The Guest smokes in bed, intentionally tampers with fire-fighting equipment, or violates fire safety regulations.
(7) The Guest is determined to be a member, associate, or affiliate of organized crime groups.
(8) Any other circumstances that may hinder the normal operation of the Facility.
2. If the Facility cancels the accommodation contract under the above circumstances, the cancellation shall be handled in accordance with the cancellation policies of each booking platform or website, and no charges will be made for services not yet provided. The Facility shall not be liable for any damages resulting from such cancellation.
3. If unexpected technical errors occur in a third-party booking platform or the Facility’s system, resulting in obviously incorrect reservation information (including but not limited to price errors or duplicate bookings), the Facility reserves the right to void such reservations. Guests will be promptly notified of the cancellation, and any paid fees will be fully refunded. The Guest may not claim breach of contract or other damages due to such cancellation; however, if the error is caused by the Facility’s gross negligence, the Facility shall bear responsibility for relevant damages in accordance with the law.
Compliance with Usage Rules
Article 9
Guests who staying at any accommodation where operated by the Facility (including guesthouses and Hotels) shall comply with the usage rules established by the Facility and posted within each facility. In the event of any violation, the Facility may take appropriate measures in accordance with the relevant provisions of these Terms and Conditions.
Room Usage Time
Article 10
1. Guests may use the room provided by the Facility from 16:00 on the day of arrival until 11:00 on the following day. For consecutive stays, guests may use the room throughout the day except on the day of arrival and the day of departure.
2. Early check-in or late check-out requires prior consultation with the front desk and payment of additional fees.
Accommodation Registration
Article 11
1. Guests must complete the online accommodation registration no later than 16:00 on the day of check-in and provide the following information:
(1) Guest’s full name, contact phone number, identification number, age, gender, address, and occupation.
(2) Foreign guests must also provide proof of nationality, passport number, place and date of entry, and upload a copy of their passport, in addition to the identification information mentioned above.
(3) Departure time and expected check-in time.
(4) Any other information deemed necessary by the Facility.
2. If the registration information provided by the Guest is false, forged, or inconsistent with the actual occupant, the Facility reserves the right to terminate the contract, refuse check-in, or cancel the accommodation immediately and report the matter to the police. Payments already made will not be refunded, and the Facility may seek compensation for any actual damages incurred.
3. Bringing visitors into the premises is strictly prohibited.
Guest Violations and Responsibilities
Article 12
If the Guest or their accompanying persons (including visitors) engage in any violations during the stay, the Facility may issue warnings, suspend accommodation, request eviction, and pursue civil and criminal liabilities as well as claims for damages depending on the severity of the violation.
Payment of Fees
Article 13
1. The accommodation fees and other charges payable by the Guest are detailed in Appendix 1.
2. Regarding to the fees as point 1 shall be paid at the time of reservation or at the time specified by the Facility, by online credit card payment or other methods accepted by the Facility (such as cash, accommodation vouchers, coupons, etc.).
3. If the Guest intends to pay by means other than online credit card (e.g., cash, accommodation vouchers, coupons), prior notice must be given at the time of booking and approval obtained from the Facility.
4. Regardless of whether the Guest actually uses the room, if the Facility has completed cleaning the room and made it available for use on the scheduled check-in date, the accommodation service is considered to have been provided, and no refund of accommodation fees shall be made.
Responsibility of the Guest
Article 14
If the Guest intentionally or negligently causes damage to the Facility’s facilities, the Guest shall be responsible for compensating the Facility for any resulting losses.
Facility’s Liability
Article 15
1. The Facility shall compensate Guests for losses caused by its performance or breach of contract. However, in cases where services cannot be provided due to causes not attributable to the Facility, such as natural disasters, government orders, epidemics, maintenance, or transportation disruptions, the Facility shall not be liable and may modify or cancel services without compensation.
2. If partial facility malfunctions occur during the stay (e.g., water heater, air conditioning, internet), the Facility may provide compensation such as room changes, partial refunds, or additional services; however, Guests shall not demand full refunds or additional damages.
3. The Facility is not responsible for mediating conflicts or disputes between Guests. However, if the situation severely affects operations, the Facility may require the offending party to vacate and refuse their reservations in the future.
4. Although the Facility provides free Wi-Fi for Guests, network quality may be limited by equipment or environmental factors. The Facility is not responsible for indirect damages caused by connection quality issues.
5. The Facility has taken out fire insurance and liability insurance to respond to emergencies such as fires.
Handling When Rooms for Confirmed Reservations Cannot Be Provided
Article 16
1. If the Facility is unable to provide the room for a Guest’s confirmed reservation, it will seek the Guest’s understanding and endeavor to arrange alternative accommodation with equivalent conditions as much as possible.
2. If the Facility cannot arrange alternative accommodation, it shall pay compensation equivalent to liquidated damages according to the Facility’s separately established standards. This compensation shall constitute the Guest’s sole damages and shall not be subject to the limitations of the preceding clause, nor shall any additional compensation be payable. However, if the reason for not providing the room is not attributable to the Facility, the Facility shall have no obligation to compensate.
Handling of Left Luggage and Lost Items
Article 17
If a Guest leaves personal luggage or belongings at the Facility after check-out and the owner can be identified, the Facility will contact the owner and handle the items according to their instructions. If no instructions are given or the owner cannot be identified, the Facility will handle the items in accordance with applicable lost property laws.
Handling of Stored Items
Article 18
1. Guests are responsible for managing their own luggage stored at the luggage storage area. The Facility assumes no responsibility for any stored items.
2. The Facility does not provide parcel receiving services. Any parcels sent to the Facility (including all guesthouses and hotels) by Guests will not be accepted on their behalf.
Handling of Personal Information
Article 19
1. The Facility strictly complies with relevant personal data protection laws, regulations, and contractual provisions.
2. As a general rule, the Facility will not disclose or provide Guests’ personal information to third parties. If disclosure is necessary, it will be handled appropriately in accordance with applicable laws and regulations.
Language and Amendment of Terms
Article 20
1. These contract terms are written in Chinese, Japanese, English, and Korean. In the event of any inconsistency or ambiguity between language versions, the Chinese version shall prevail.
2. The Facility may amend these terms at any time as necessary for operation. The amended terms shall take effect from the date of announcement unless otherwise specified. Amendments will be announced on the official website or within guest rooms.
Jurisdiction and Applicable Law
Article 21
1. This Agreement and all rights and obligations related thereto shall, in principle, be governed by the laws of the Republic of China (Taiwan), and the Taipei District Court in Taiwan shall have exclusive jurisdiction as the court of first instance.
2. However, disputes arising from accommodation facilities and related services provided by the Facility within Japan shall be governed by Japanese law, and the courts located in the jurisdiction of the Facility’s business office in Japan shall have exclusive jurisdiction.
Appendix 1
Breakdown of Accommodation Fees (Related to Article 3, Clause 2 and Article 12, Clause 1)
Accommodation Fee List
| Total Amount Payable by Guest |
| Accommodation Fee | Additional Charges | Taxes |
| ① Prices published on each booking website | ② Cleaning fees and other usage fees beyond accommodation fee | ③ Consumption tax |
※ Notes:
1. Consumption tax is applied according to the amended tax laws.
2. Detailed amounts are based on the fee schedule posted on the official website.
